Cancelation Policy

As we continue to adjust to the ongoing challenges of running a business in the current climate, it’s become clear that we need to safeguard the time we allocate for our clients when accepting an appointment booking.

Last-minute cancellations and no-shows cost our business thousands of dollars per week which would ultimately need to be passed on to you, our clients, in the form of service price increases.

Now, if I had never cancelled at short notice, and always attended every appointment as booked, I wouldn’t think that was very unfair- and we agree. So, that’s what we hope to avoid.

To avoid preventable price increases, we’ll be requiring a non-refundable booking fee when accepting any appointment.

Here’s how it works:

• When you book an appointment, either online, by phone or at the salon, we’ll require a $50 booking fee to allow us to hold that spot for you and turn away other paying clients.
• The amount of the booking fee will be deducted from your total amount due on the day of your appointment.
• If you need to re-schedule your appointment, as long as you do so with a minimum of 48 hours prior to your appointment, the booking fee will transfer to your new rescheduled appointment.
• If you cancel or reschedule within 48 hours of your appointment, your booking fee will be used toward subsidising the loss to the business and will not be available for refund or transfer.

It costs us significantly more than the amount of your booking fee if you do not honour your appointment, as we’ve turned away that income from other clients wanting to book, but we’re hoping this process will be enough of a deterrent to minimise this occurrence.

• Your booking fee may be paid via credit card either online or over the phone or via bank transfer, and your appointment will be confirmed once the fee is received and cleared.

We will continue to ensure that our focus remains on delivering the most outstanding experience and results at the best value we can, and we thank you for your support in helping us do just that.