Cancellation Policy

As we continue to adapt to the challenges of running a business in the current climate, it’s become increasingly important to safeguard the time we dedicate to our clients when booking appointments.

Last-minute cancellations and no-shows cost our business thousands of dollars each week, which could ultimately lead to increased service prices for you, our valued clients.

If I had never cancelled at short notice and always attended every appointment as booked, I wouldn’t think it was fair to pay higher prices because of others’ missed appointments—and we agree. That’s exactly what we hope to avoid.

To help prevent unnecessary price increases, we will now require a non-refundable booking fee when securing any appointment.

Here’s how it works:

• When you book an appointment—whether online, by phone, or in person at the salon—we’ll require a $50 non-refundable booking fee to reserve your spot and turn away other clients seeking the same time.
• The booking fee will be deducted from the total amount due on the day of your appointment.
• If you need to reschedule, as long as you provide a minimum of 48 hours' notice, the booking fee will transfer to your new appointment.
• If you cancel or reschedule within 48 hours of your appointment, the booking fee will go toward subsidizing the loss to the business and will not be eligible for refund or transfer.

Missed appointments cost us significantly more than the booking fee alone, as we’ve turned away other clients for your reserved time. However, we hope this policy will help minimize these occurrences.

Your non-refundable booking fee can be paid via credit card (online or over the phone) or by bank transfer. Your appointment will be confirmed once the fee has been received and cleared.

Our goal remains to deliver outstanding experiences and results at the best value possible, and we appreciate your support in helping us achieve this. Thank you for your understanding and cooperation.